Hi Pet Guardians Pals,

We understand these are uncertain times for pet parents and their beloved pets, but we remain committed to providing you with your pet’s medication, food and essentials and to ensure stock availability through the coming months.

There are some changes to the way your pet products are delivered to your door, to maintain the health and safety of you and of the delivery company employees.

Changes in the way parcels are delivered

Please see this message from Australia Post regarding the change in the way parcels are delivered:

"The health and safety of our people and customers in the communities in which we operate is our priority. Therefore, Aus Post has implemented additional measures with delivery drivers, posties and Post Office staff for delivery or collection of parcels. 

To minimise the risk of contracting or spreading coronavirus, all parcels will no longer require a signature for delivery and/or collection. In all cases, whether a driver or postie delivers to the door or a customer goes in to their local Post Office to collect a parcel, our staff member will ask and record the customer’s name and sign on their behalf. 

The customer will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for the customer to pick up on the counter. 

For deliveries with specific signature requirements, we will be working with our customers directly to ensure these continue to be met. "

Availability of essential pet products

We are working closely with suppliers to ensure that there is stock availability of essentials and prescription medication on our online store.

Affected Delivery Times

Due to the significant increase in orders over the past week, we are experiencing higher than average demands. While we are focusing on our efforts to dispatch all parcels as quickly as possible, we ask that our customers please ensure that their pet has at least 4 weeks of medicine in stock.

COVID-19 and your pets – What you need to know

We're keeping up to date with the latest info on pets and the Coronavirus and are happy to report that so far:

• There is no data to show that pets can spread COVID-19 in Australia.
• Currently, the Australian Veterinary Association has had no information to report that animals can be infected with COVID-19
• To prevent the spread of illness please follow proper hygiene standards.

If you have any questions regarding your pet's health and wellbeing please see your regular Vet.