Ordering pet prescription medicine online is a little more involved than ordering over the counter products because we are required by law to receive an original copy of the prescription from your vet before the registered Pharmacist can dispense a Schedule 4 (prescription only) medicine. We are sure that you will find the small amount of extra effort required on your behalf will be rewarded by our low prices, excellent service and to your door delivery. If your prescription has repeats on it, this process will be much quicker next time as your prescription will already have been verified.
There are 4 easy steps required to obtain a prescription medicine for your pet they are:
1. To make it easier for your vet, take a copy (or several copies) of our prescription request to your next visit, or alternatively ask your vet to write a prescription the next time they would like to dispense a medicine.
2. Once you have the prescription, you can find the medicine listed on our site and follow the checkout process. If you have any doubts about which item to add to your cart, or can't find the item please call us or send us an email so that we can help you.
3. After you have paid for the order using one of our available payment options, you will need to send us the prescription. Please mail the original copy of the prescription to:
4.To ensure prompt delivery you should either SMS or email your prescription. This allows us to prepare your order in advance of receiving the original prescription, ensuring despatch on the day the prescription arrives to us. Also please confirm you have sent us the original and ensure you have provided us with a contact phone number to contact you if we have any questions.
Once we have received the prescription, we will dispense the order the same day as the original prescription was received. If repeats are allowed the original will be kept on file so it won’t be necessary to resend, unless the repeats have expired or been previously been dispensed.
Please note that if you have ticked the required field box on a prescription medication product page that confirms you have a prescription from an Australian registered vet for the purchased medication and you do not or are unable to obtain a prescription from an Australian registered Vet, we are happy to refund your order minus a $10.00 administration fee. This fee of $10.00 is charged for the processing and preparation of your order ready for prompt despatch, as there has been confirmation prior to processing the payment of a prescription medication order; that a prescription from an Australian registered vet for the purchased prescription medication can and will be provided. This administration fee also includes the restocking of the prescription medication item/s.
Please note: Prescription medication can not be returned in compliance with state legislation.
Thank you from the Pet Guardians Pharmacy Team