- Pet Guardians Website Use
- Collection of Your Personal Information
- Storage and Security of Your Personal Information
- Use and Disclosure of Your Personal Information
- Direct Marketing
- Access to Your Personal Information
- Children's Privacy
- Further Information on Privacy
- Contact Us
PET GUARDIANS WEBSITE:
Upon visiting petguardians.com.au, cookies may be placed on your browser to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Pet Guardians may use this information to provide you with a better user experience and more relevant advertising and marketing messages. By using the website and agreeing to this policy, you grant us permission to place and store cookies on your browser. Cookies collect limited information regarding your browser type, IP address, web pages visited and web page statistics. We may also use these cookies to collect demographics and interest data. We do not collect or use any information during this process that could identify you as an individual. The information is anonymous and is used to support customised digital advertising and reporting. Additionally, third parties we have contracted to provide services on our website (such as PayPal & Adroll) may place and read cookies on your browser. If you do not wish to receive such tailored advertising, you can visit this page to opt out of most companies that engage in such advertising. (This will not prevent you from seeing ads; the ads simply will not be delivered through these targeting methods.)
HOW WE COLLECT YOUR PERSONAL INFORMATION:
Your Personal Information is collected to enhance your use of the site and continually improve our site. We will collect information that does personally identify you where required (this may include your name, email address, contact details, gender, age, pet ownership details, product preferences on our site and subscriber details). We only collect this information to carry out the functions offered on the areas of petguardians.com.au that you choose to enter (for example, making a purchase, registrations, membership clubs, applications for new products or services, entering competitions or special promotions or applying for employment). If you do not wish to provide your Personal Information, you should not use these parts of the website. Pet Guardians recognises that your privacy is very important to you. For this reason, if we can (and you want to), you do not have to identify yourself when you use or access most of the features of the website. However, in certain circumstances, if we do not collect personal information about you, we may be unable to provide you with the services you have asked us to provide.
STORAGE AND SECURITY OF YOUR PERSONAL INFORMATION:
Pet Guardians will use all reasonable endeavours to maintain the security of Your Personal Information. We require our staff and service providers to respect the confidentiality of Your Personal Information. We may hold your personal information in hard copy (paper) or electronic form. If you provide information to us electronically it will be held on our servers controlled by Pet Guardians and on servers controlled by third parties under contractual arrangement with Pet Guardians. Pet Guardians use security software, password protection and other measures to ensure Your Personal Information is protected from misuse, interference and loss and from unauthorised access, modification and disclosure. Personal information collected on paper will be converted to electronic form and stored and protected as per above. The hard copy or paper will then be destroyed or if required securely stored at Pet Guardians. Due to the nature of the Internet, we cannot guarantee that Your Personal Information will always be secure during transmission or from unauthorised access during storage. Please contact Pet Guardians immediately if you become aware or have reason to believe there has been any unauthorised use of Your Personal Information. To the extent permitted by law, we exclude any liability for loss or damage caused by breaches of the security, integrity or privacy of the Pet Guardians site.
USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION:
Personal Information that you submit to our Web Site may be disclosed to a third party if the disclosure is:
- Required by law;
- Permitted by the Australian Privacy Principles (APPs);
- Necessary to co-operate with a judicial process or a law enforcement agency;
- Necessary to protect and defend the rights or property of Jumbo Interactive, this site, or participating sites; or
- Necessary to lessen or prevent unlawful activity or serious threats to individuals, public health or safety.
Occasionally Pet Guardians do provide your personal information to third parties that are contracted to provide services. As some service providers are not located within Australia, cross-border transfer of such information will be done so in accordance with Australian Privacy Principle 8 (APP 8). Pet Guardians will use all reasonable endeavours to keep Your Personal Information accurate. Please Contact Us to examine Your Personal Information if required. We will use reasonable endeavours to provide a complete list of Your Personal Information within 14 days of receipt of your enquiry.
Pet Guardians may send you direct marketing communications to keep you informed about products and services we provide and other products and services that may be of interest to you via email, SMS, or regular mail. If you have indicated a preference for a method of communication, we will endeavour to use that method wherever practical to do so. Pet Guardians acknowledges and respects its customers' choice to "opt-out" of direct marketing communication activities undertaken by Pet Guardians. You may opt out of direct marketing communications at any time by contacting us on 0756 084 119 or by emailing firstname.lastname@example.org. You can unsubscribe from emails by clicking the unsubscribe link on the footer of the email communication you have received.
ACCESS TO YOUR PERSONAL INFORMATION:
You may Contact Us to amend any of Your Personal Information that is inaccurate or request that Your Personal Information be deleted. We will use reasonable endeavours to amend or delete your records as requested within 14 days of receipt of notice. If applicable, any legal requirement on Pet Guardians to maintain certain records of Your Personal Information shall prevail over any of your requests.
If you would like any further information about your rights to privacy, please see the Australian Privacy Commissioner's website http://www.oaic.gov.auor contact the Internet Industry Association.