Terms & Conditions

Thank you for visiting Pet Guardians.com.au. This site is owned and operated by Pet Guardians (Aust) Pty Ltd ATF Pet Guardians Charitable Trust trading as Pet Guardians of Australia herewith in referred to as Pet Guardians.

PetGuardians.com.au is an on-line retail store operated by Pet Guardians for pet and vet products and veterinary prescription medication. PetGuardians.com.au is designed to provide a convenient and informative retail experience for consumers to purchase products essential for the health and well-being of their pets. Accessible 24 hours a day, 7 days a week, PetGuardians.com.au offers an easy and convenient method of ordering pet and veterinary products online regardless of geographic location only within Australia. We do not sell or ship any items available on this website overseas/ outside of Australia.

Pet Guardians want each visitor to have a safe, pleasurable visit, so we have established the following terms and conditions so that we both know what to expect from each other. By using PetGuardians.com.au you agree to be bound by the following terms. Please read them carefully. Your usage of PetGuardians.com.au indicates your acceptance of these terms and conditions. Your placement of an order also indicates your acceptance of these terms and conditions.

All information supplied has no warranty whatsoever. Information and statements are not intended to diagnose, treat, cure, or prevent any disease or ailment. No warranty is made that any information on or linked to this site is complete and/or accurate. All information contained on PetGuardians.com.au is for informational purposes only.
The information contained in this Site is not intended nor is it implied to be a substitute for professional veterinary advice or any information contained on or in any product packaging or labels.

This site is owned and operated by Pet Guardians (Aust) Pty Ltd ATF. Unless otherwise specified, all material appearing on this site, including the text, site design, logos, graphics, icons and images, photographs, graphics, typefaces and other material (collectively "Content") as well as the selection, assembly and arrangement thereof is subject to applicable copyright laws. Copyright 2014, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Pet Guardians prior written permission. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trade mark and other applicable laws and could result in criminal or civil penalties.


Disclaimer for use of Site

By using this site you agree that doing so is at your own risk. In no event will Pet Guardians, its directors, officers, employees and representatives, third-party content providers or the like warrant that the site will be uninterrupted or error-free. In addition Pet Guardians do not make any warranty as to the results that may be attained from the use of the site, or use of the information or products provided through the site.

Further Pet Guardians cannot be held responsible for the accuracy, copyright compliance, legality or decency of material contained in third-party sites.  You agree to indemnify and hold Pet Guardians, and our directors, officers, employees and representatives harmless from any claim or demand, including reasonable legal fees, made by any you or any third party due to or arising out of the Content you submit, post to or transmit through the Site, your use of the Site, your connection to the Site, your violation of the Terms of Use, or your violation of any rights of another.

If, when using the Site you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we may suspend or terminate your registration and refuse any and all current and future use of the Site. You are responsible for maintaining the confidentiality of your password and registration and are fully responsible for all activities that occur under your password and registration.

Payment Methods

All transactions are processed in Australian Dollars and freight costs are payable in addition to the product price.

Credit Cards: 

We accept Visa and MasterCard credit cards. There is no surcharge for using your credit card to make purchases with Pet Guardians. Please be sure to provide your exact billing address and telephone number - the address and phone number your credit card bank has on file for you. Incorrect information may cause a delay in processing your order. Your credit card will be billed upon placement of your order. In situations where ordered items are unavailable for dispatch within 5 days of receipt of your payment, you will be given the option of a refund for that item only or to have that item held on backorder for you and dispatched as soon as it becomes available. No additional shipping charges apply when orders are dispatched to customers from back order.

Delivery Information

Pet Guardians dispatch the majority of orders via Australia Post. However, we reserve the right to utilise alternative forms of transport at our discretion. Delivery times can be up to 14 days within Australia for some remote Australian locations.

Shipping charges are not included in the pricing of individual items and are displayed separately at checkout prior to any payment information being transmitted to Pet Guardians.

Please see shipping page for more details regarding the shipping of your order.


Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Pet Guardians reserves the right at any time after receipt of your order to accept or decline your order for any reason. Pet Guardians reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order. 

Return Policy & Procedure

Pet Guardians offer a 7 day money-back guarantee (less shipping costs) provided the goods are returned in a saleable condition and are unused, in the original undamaged box including all original packing and inclusions. We reserve the right to charge a restocking fee of AUD$10 or 15% (whichever is the greater) and replacement cost, or refuse the return of items that are returned incomplete or damaged in any way. The purchaser is required to pay all shipping costs incurred in returning items to Pet Guardians except in instances where the goods arrived faulty or the incorrect product was shipped by Pet Guardians.

To arrange for the return of any item please contact us to arrange a Return Authorisation and to obtain the return shipping address.  No responsibility will be taken for goods returned without a Return Authorisation. Return Authorisation will only be issued where contact is made within 7 days of receipt of the item from Pet Guardians.

All goods returned to Pet Guardians will be inspected upon their return and in the case of faulty products, a replacement product will be sent at the expense of Pet Guardians or a refund issued to the customer’s payment method according to the customers instructions.

In the case of non-faulty goods returned to Pet Guardians, we reserve the right to deduct the standard restocking fee from any refund issued, or to return the goods to the customer at the customer’s expense.

Please note: we are unable to return/refund prescription medication as it can not be resold.

 Prescription Medication Orders

 Please note that if you have ticked the required field box on a prescription medication product page that confirms to Pet Guardians that you have a prescription from an Australian registered vet for the purchased medication and you do not or are unable to obtain a prescription from an Australian registered Vet, we are happy to refund your order minus a $10.00 administration/restocking fee.

This fee of $10.00 is charged for the processing and preparation of your order ready for prompt despatch, as there has been confirmation prior to processing the payment of a prescription medication order; that a prescription from an Australian registered vet for the purchased prescription medication can and will be provided. This administration fee also includes the restocking of the prescription medication item/s.

Please also note that we are unable to return/refund prescription medication as it can not be resold.

Typographical Errors

In the event a product is listed at an incorrect price due to a typographical error or error in pricing information received from our suppliers, Pet Guardians shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Pet Guardians shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

If your credit card has already been charged for the purchase and your order is cancelled Pet Guardians shall immediately issue a credit to your credit card account in the amount of the incorrect price.

Applicable Law

As far as legally possible this Agreement, its terms and conditions and the use of PetGuardians.com.au shall be governed by the laws in existence from time to time in Australia.  Any claim relating to Pet Guardians (Aust) Pty Ltd, the services provided through PetGuardians.com.au or the Content shall be governed by the laws of the state of Queensland and you agree to submit to having the matter dealt with in a court in Brisbane in the state of Queensland, Australia.



These terms are effective even if this Agreement is terminated by either party. Subject to applicable law, we reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of PetGuardians.com.au with or without notice.

You agree that any termination of your access to PetGuardians.com.au may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your registration and all related information and files under your registration and bar any further access to such files or the Site.

Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the Site.

General Information

These Terms of Use constitute the entire Agreement between Pet Guardians and you and govern the use of the Site. You may also be subject to additional terms and conditions that may apply when you use affiliate services, third-party content or third-party software.

Our failure to exercise or enforce any right or provision of the Terms of Use shall not constitute a waiver of such right or provision.

If any provision of the Terms of Use is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Terms of Use remain in full force and effect.